Information For Tenants

Our aim is to find you the perfect property to suit your requirements.

Finding A Property

The first step is to contact us to provide brief details about yourself and about the accommodation you require. We then search our database for suitable properties for you to view. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the nicer properties are viewed and reserved quickly. Our tenancies are granted for a minimum term of 6 months, which may be renewed if all parties are in agreement.

Find your perfect property with the minimum of hassle.

  • Search Our Properties
  • To view our selection of available properties to let please use our ‘Property Search’ tool.
  • To register your requirements please Contact Us.
  • Browse properties using our Live Map

Please note that for your safety and peace of mind -

  • All of our managed properties are Gas Safety certificated.
  • All Tenancy Deposits are held in accordance with the Deposit Protection Regulations.

Viewings will be arranged at times to suit you, including evenings and weekends, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.

Reserving The Property
Once you have decided on a property, you will need to reserve it by paying a ‘holding deposit’ (aka ‘reservation deposit’), usually equivalent to two weeks' rent. Assuming that the tenancy goes ahead, this will be deducted from the monies due before you move in. If the landlord declines to grant the tenancy, it will be refunded less our admin fee. However the deposit will be forfeit if you decide not to proceed for any reason, or if you fail to provide complete and accurate information in your application.

As a minimum we will require satisfactory references from your employer (or college), a previous or current landlord, and a credit reference report. We may also require a personal reference, and sometimes a guarantor. We may use the services of an independent referencing company to obtain and evaluate these references.

Rents are normally quoted calendar monthly, and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs. All rents are payable by bank standing order to our company bank account or your landlord's bank account.

A security deposit of a minimum of one month's rental will normally be required. This deposit will be treated in accordance with the Tenancy Deposit Protection regulations, and you will be informed of which protection scheme is utilised. The deposit is held to cover damage, breakages, and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.

Tenant Fees

  • £175 per person which includes:
  • ID Checks
  • Includes comprehensive credit checking.
  • Check In / Check Out
  • Checking of bank statements
  • Checking of wages slips
  • Employers reference checks
  • Previous Landlord reference check
  • Drawing up tenancy agreement contract
  • Making sure deposit is secured with DPS
  • Making sure the deposit is returned end of tenancy
  • Making sure property has EPC and gas safety
  • Changing of details with various bodies for bills and utilities i.e. gas, water and electric bill and also council tax.
  • 24 hour emergency service

Additional Fees

  • Rent Guarantors charge £250
  • Tenant needs to pay 6 weeks deposit and one months advance.
  • £175 per person for tenancy renewals

City Locations is a member of my|deposits, a government-authorised deposit protection scheme.

City Locations is registered with the Information Commissioner’s Office.

Any complaints that are not dealt with satisfactorily for you by us can be taken up with The Property Ombudsman. We are a full member of The Property Ombudsman.

We are not a member of a client money protection scheme.

To discuss your property requirements, please feel free to contact one of our property consultants on 0208 767 2270

Alternatively please email:

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We can help you find your perfect property with the minimum of hassle.